Support
Stuck, found a bug, or have a question? We're here to help.
Frequently asked questions
Can I play with a friend who has the game on the other store?
Yes. Steam and Epic Games Store players share the same rooms. One of you presses Invite Friends and reads out the room code; the other presses Join Code and types it in. Play Online also mixes players from both stores. Both of you need the latest version of the game.
How many players do I need?
An online match needs at least 3 players and takes up to 10. While you wait for the room to fill, or any time you like, Solo & Tutorial lets you play against bots.
I don't see "Play Online", or I can't join a room
- Check your internet connection.
- Start the game from Steam or the Epic Games launcher (not from a shortcut to the game folder), so it can sign you in.
- Make sure the game is up to date: players only meet players on the same version.
- If a room code doesn't work, ask your friend to read it again: codes never use O, 0, I, 1 or L.
Where are my saves?
Progress, outfits and settings are saved on your computer, in %APPDATA%\Hauntbound on Windows. They aren't shared between computers yet.
Controls and fullscreen
Play with keyboard and mouse or a controller. Press F11 or Alt+Enter to switch fullscreen on or off.
How do I change the language?
Open Settings from the title screen and pick English or Español.
Someone in my room is being unpleasant
Press the speaker button next to their name in the waiting room to mute them. The chat filter ("Hide rude words", in Settings) is on by default. You can always leave and join another room.
How do I change my name?
Open the Wardrobe from the title screen. New players start with their Steam or Epic name.
Reporting a bug
Tell us what you were doing when it happened and attach the game's log file. On Windows, press Win+R, paste %APPDATA%\Hauntbound\logs and press Enter: the file is called desktop.log. It contains technical information about the game, not your passwords.
System requirements
| Minimum | Recommended | |
|---|---|---|
| OS | Windows 10 64-bit | Windows 10 or 11 64-bit |
| Processor | Dual-core 2.0 GHz | Quad-core 2.5 GHz |
| Memory | 4 GB RAM | 8 GB RAM |
| Graphics | Intel UHD 620 or similar | GeForce GTX 1050 / Radeon RX 560 |
| Storage | 500 MB | |
| Network | Broadband internet for online play | |